We connect with others by first connecting with ourselves.
When we engage with someone that is struggling or out of control, we must first connect with ourselves. Much more than the words you say is how you are. In other words, your intentions need to be in line with your purpose. More importantly, you need to ensure that your physiology is in line with your intentions. I aim to teach people de-escalation and personal safety strategies that they can actually remember in tense situations.