Courses:

 

A half day of communication de-escalation training:

You will learn a simple model of communication that you will actually be able to use in difficult and tense situations. You will also learn how to control your thoughts and emotions before, during and after the situation. 

 

Full day of communication de-escalation training:

In the afternoon session you will use the communication skills in a scenario based environment. Also you will also learn personal safety tactics.